In nearly all cases, the record to be updated must have been specified by a previous Find record action. This action updates the values of specified cells in a specified Airtable record. If no records match any of the incoming data, you can also specify that a new record be created. This action searches a specified table in a specified base to see if the incoming data from the trigger app matches any of the existing records in the table. This action creates a new record in a specified table in a specified base, and populates the new record with data from the trigger app. When you select Airtable as an action app for your Zap, there are three possible actions that can be taken: There can be multiple action apps and multiple actions, but only one trigger app and one trigger. Whenever a specified event happens in the trigger app (e.g., for YouTube this might be "a video was uploaded to a specified channel", or for Tumblr this might be "I liked a post"), it triggers an action in the action app. The basic structure of a Zap is that there is a trigger app and an action app. You can learn more about the basics of integrating Airtable with other apps and services with Zapier by reading this support article. This article is specifically designed to teach you how to design Multi-Step Zaps for the purpose of creating an integration that will automate the updating of Airtable records. Zapier is a third-party service that connects Airtable to many other apps and services. If your question doesn't appear to be asked in the Community, then post a new message on the Development & APIs board (Requires signing into the community).If you are experiencing setup issues or need help troubleshooting this integration, we recommend you search threads in the Community first.While these articles are meant to serve as helpful guides for our customers, 1:1 support for integrations with 3rd party tools is limited in support interactions.However, Zapier appears to be seeing the commas and using them to break apart individual responses into smaller pieces that then get entered into Airtable incorrectly.įor example, if someone writes in “Planes, trains, and automobiles” into the “Other - write in” option of a checkbox question, instead of the response “Other - write in, Planes, trains, and automobiles” getting piped into Airtable as a complete, single response, it instead gets piped in as “Other - write in” “Planes” “trains” “and automobiles” all as different individual entries within the same cell.Īs you can imagine, breaking apart the responses like this is causing a lot of problems in being able to read and filter responses in Airtable, and is creating a bloated list of options within a given multi-select field. Commas are often included in these write-in fields, either by survey respondents or by Alchemer in how it formats data. My survey makes heavy use of ‘Other - write in’ fields, especially in the context of multi-select (checkbox) questions. To help with filtering in Airtable, I match each question type to the corresponding field/column type in Airtable so a likert scale (or other radio button question) is mapped to a single-select field, a checkbox question is mapped to a multi-select field/column, and open-text questions are mapped to single/long text field/column types. I’m using Zapier to send survey responses from Alchemer to Airtable.
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